Privacy Policy

Introduction

This Privacy Policy applies to the HUAYI MINING MACHINERY website at huayimining.com and information connected with inquiries submitted through it or sent to us through our published business contact channels. In this policy, “HUAYI,” “we,” and “us” refer to the HUAYI brand operating this website.

The website is intended for business and professional visitors interested in underground mining dump trucks, equipment selection, dealer or distributor cooperation, OEM / ODM discussions, and factory visits.

Information We Collect

When you submit a website inquiry, the form requires your email address. You may also choose to provide:

• Your name.
• Your WhatsApp number or other phone number.
• Your country or region.
• An inquiry type, such as product information, a quotation, dealer cooperation, OEM / ODM, or a factory visit.
• Requirements or other details you choose to include in your message.

The form can also attach context needed to understand an inquiry, such as the page from which it was sent, a product or payload of interest, and a listed drive or cab configuration. Please share only information relevant to your business request; do not include sensitive personal information or confidential mine information that is not needed to answer it.

If you contact us directly by email, phone, or WhatsApp, we receive the details you choose to share through that channel.

How We Use Information

We use inquiry and communication information to:

• Reply to product questions and understand equipment requirements or operating conditions.
• Discuss product selection, configurations, quotations, and related purchasing questions.
• Respond to dealer, distributor, OEM / ODM, and factory-visit inquiries.
• Continue a business discussion you have requested and keep records needed to manage that discussion.
• Operate, secure, troubleshoot, and protect the website and inquiry service from spam or abuse.
• Meet applicable legal requirements and maintain relevant business records.

Business Inquiries and Communications

We may use the email address or other contact details you provide to reply, clarify your requirements, or continue the business discussion related to your inquiry. We do not use a website inquiry as permission to add you to an unrelated marketing mailing list.

If you prefer a different contact channel or do not want further non-essential follow-up, let us know at contact@huayimining.com. If you contact us through WhatsApp or another external communication service, that service processes information under its own terms and privacy practices.

Automatically Collected Information

Cloudflare, which hosts and helps secure the website, may process technical information associated with a request, such as an IP address, browser and device characteristics, the requested page, request time, and security or diagnostic signals. Cloudflare Turnstile also processes signals needed to assess whether an inquiry submission is likely to be automated or abusive.

We use this information for website delivery, security, abuse prevention, and troubleshooting. We do not currently use a separate website analytics service or advertising pixel to build visitor profiles.

Service Providers

We use service providers to operate the website and process the communications you request. Depending on the interaction, these providers may process relevant information under their own service terms:

• Cloudflare provides website hosting, security services, and Turnstile verification.
• Resend sends website inquiry notification emails to our business inbox.
• Feishu (Lark) provides the business email service through which our team receives and handles those notifications and other business correspondence.
• WhatsApp processes messages and related information when you choose to contact us through WhatsApp.

We may also disclose information when reasonably necessary to respond to your request, protect the website or our rights, comply with applicable law, or handle a relevant business record. We do not sell website inquiry information to third parties for their own marketing.

Cookies and Similar Technologies

Cloudflare hosting and Turnstile may use cookies, local storage, or similar browser technologies and signals where needed for website security, reliable operation, or bot prevention. The exact behavior can depend on the security request and browser. Blocking these technologies may prevent parts of the website, including inquiry verification, from working correctly.

We do not currently use Google Analytics, Meta Pixel, or another independent advertising or visitor analytics tag. We do not set an analytics-cookie lifetime for this website. You can manage cookies through your browser settings, subject to the effect that blocking necessary security or functionality technologies may have on the site.

International Processing

HUAYI is based in Jining, Shandong, China and serves international business visitors. Cloudflare, Resend, Feishu, and other relevant service providers may process information in locations outside your home country, depending on their infrastructure and service arrangements. We do not represent that all information is stored or processed only in China.

Data Retention

We retain inquiry and business communication information for as long as reasonably necessary to respond to the request, manage a related business discussion, protect the service, maintain appropriate business records, and meet applicable legal requirements. The appropriate period depends on the nature of the inquiry and any resulting relationship or recordkeeping obligation; this policy does not set a fixed retention period.

Data Security

We use safeguards appropriate to the information and the way it is handled, including server-side inquiry validation, same-origin checks, request limits, honeypot checks, and Turnstile verification for production submissions. No internet transmission or storage method can be guaranteed completely secure. Please do not send information through the form that is not needed for your inquiry.

Your Choices and Privacy Rights

Depending on applicable law and your location, you may have rights to request access to, correction of, deletion of, or limits on the processing of personal information, or to object to certain processing. You may also ask us to correct your contact details or stop non-essential follow-up.

Send a privacy request to contact@huayimining.com. We may ask for information reasonably needed to verify and understand the request. We will consider it under applicable law, including any lawful need to retain relevant business records. Where applicable, you may also contact the relevant privacy authority.

Third-Party Links

The website may link to third-party websites or communication services. We do not control their content or privacy practices. Review their notices and terms before sharing information with them.

Children’s Privacy

This website is intended for business and professional users and is not directed to children. If you believe a child has submitted personal information through the website, contact us at contact@huayimining.com so we can review the request.

Changes to This Privacy Policy

We may update this policy when our website, inquiry process, service providers, or applicable requirements change. The “Last updated” date identifies the latest revision. We will provide any additional notice required by applicable law.